I once heard a quote from an inspirational business leader and creative designer, Matt Wright, which has really stuck with me:
Some people talk the talk
Some people walk the walk
Some people do the do
I’ve always been committed to “doing the do”. It’s no good me being invited in to a business to help if all they get in return is a load of waffle. Businesses want to see results. I have to deliver on my promise.
It’s the same for every business. It’s no good making promises you can’t deliver for your customers. You’ll only end up disappointing people, who will then go elsewhere. Results are critical for customer excellence, which leads to a return on investment (ROI) and long term sustainability.
Equally, when going through a programme of change within a business, the ultimate aim will be some kind of improvement. It’s important to be able to quantify that improvement in some way, perhaps through some clear target setting, so you can see that you have done what you set out to do.
In all of these scenarios, following through on a promise and delivering the expected results (or even better, if you’re showing off!) is the key to success.
Results in real life
Since it’s the beginning of a new year, I don’t think it hurts to extrapolate that into our personal lives for a moment. Lots of people will have started the year with a resolution, or a goal, or just a desire to do better at something.
This time last year, I decided I was going to make cycling a bigger part of my life. And I’ve done it! I’ve covered hundreds of miles and the result is that I’m fitter, healthier and more productive. I’d call that success. And a nice side-benefit of this is a new cycling-based business networking venture that I’m getting involved in over the coming months – more about that coming soon!
Proving that I “do the do”
I’m very pleased to report that 80% of JRM clients delivered record sales revenue in 2017.
This hasn’t happened by accident! It’s created by a desire from the leadership teams, combined with an innovative plan – a plan that is understood by the employees and executed through effective communication and excellent teamwork. The key ingredient is investment in a continuous improvement journey.
I always ask my clients to provide some feedback once we’ve been working together for a while. I want to be sure they feel I’m delivering great value. I’ve decided to share some of those thoughts in the form of testimonials and case studies on my website. I hope they shed some light on where and how I can help and quantify the positive results of the “do” that I do!
I would like to thank my clients for the opportunity and trust that they’ve given, and for sharing their thoughts. I’d also like to thank my valued supply chain who are critical to the Joules Resource Management team success.