Lessons Learned: Conducting an end of year business review
No matter when your business financial year begins and ends, December and January can be great months to reflect on the previous year, review results and help set the coming…
5 steps to bring a willingness to change to your business
If you read my last article on why willingness to change is the key to business success, you should be feeling primed and ready to take action! I outlined how…
Willingness to change: the key to success
Progress is impossible without change, and those who cannot change their minds cannot change anything. – George Bernard Shaw Why do you need change in your business? It’s nice to…
Business Health Checks: how fit is your business for the future?
We’ve all heard the old adage ‘prevention is better than cure’. It’s usually used in relation to our health. But it can just as easily be applied to the health…
Six simple steps to achieving customer excellence
Recently, I experienced first-hand both ends of the customer service spectrum. I had a wonderful experience at a local Indian restaurant where the hospitality was first class. In contrast, I…
The benefits of flexible resourcing
My background is in lean manufacturing and supporting organisations on their growth journey. One of the most important aspects of that work is making sure that businesses have the right…
Your value proposition: what is it and how do you write one?
When starting a new business venture, a key success factor to establish is your value proposition. It’s also helpful for existing business owners to revisit their value proposition from time…
Developing Relationships and Successful Partnerships
Turning your dreams into reality… Are you in the driving seat and clear on your organisation direction? Do you have a plan? Defining, measuring and creating a realistic plan combined…
What is Lean Thinking?
Lean: it really is all about common sense and learning to see waste. Every organisation should benefit from a bit of lean thinking, by focusing on what we’ll call value…
Getting the best out of your staff
If your business is large enough to have employees, treasure them. With the right people in the right places, your employees are the most important asset your business has. To…