No matter when your business financial year begins and ends, December and January can be great months to reflect on the previous year, review results and help set the coming…
If you read my last article on why willingness to change is the key to business success, you should be feeling primed and ready to take action! I outlined how…
Progress is impossible without change, and those who cannot change their minds cannot change anything. – George Bernard Shaw Why do you need change in your business? It’s nice to…
We’ve all heard the old adage ‘prevention is better than cure’. It’s usually used in relation to our health. But it can just as easily be applied to the health…
Recently, I experienced first-hand both ends of the customer service spectrum. I had a wonderful experience at a local Indian restaurant where the hospitality was first class. In contrast, I…
My background is in lean manufacturing and supporting organisations on their growth journey. One of the most important aspects of that work is making sure that businesses have the right…
When starting a new business venture, a key success factor to establish is your value proposition. It’s also helpful for existing business owners to revisit their value proposition from time…
Turning your dreams into reality… Are you in the driving seat and clear on your organisation direction? Do you have a plan? Defining, measuring and creating a realistic plan combined…
Lean: it really is all about common sense and learning to see waste. Every organisation should benefit from a bit of lean thinking, by focusing on what we’ll call value…
If your business is large enough to have employees, treasure them. With the right people in the right places, your employees are the most important asset your business has. To…